Player Protection
Gaming should always be fun — never a source of stress or financial hardship. qqjili is committed to providing every Filipino player with the tools, resources, and support needed to play safely and within their means.
qqjili strictly enforces the 21+ age requirement for all players. Every account undergoes mandatory KYC verification before any gameplay or withdrawal is permitted.
Set daily, weekly, or monthly deposit limits directly from your account settings. Once set, limits can only be increased after a mandatory 7-day cooling-off period.
Take a break anytime — from 24 hours to permanent exclusion. qqjili's self-exclusion system locks your account immediately upon request, no questions asked.
Set a maximum session duration so the platform automatically reminds you — or logs you out — when your chosen play time is up. Stay in control of your hours.
Enable periodic pop-up reminders showing your session duration and net win/loss. A quick reality check goes a long way in keeping gaming in perspective.
Our responsible gaming support team is available around the clock via live chat. Whether you need help setting limits or just want to talk, we're here for you.
At qqjili, we genuinely believe that responsible gaming is not just a regulatory checkbox — it's a core part of who we are as a platform. We serve players from all over the Philippines, from Manila to Cebu, Davao to Quezon City, and we understand that behind every account is a real person with real responsibilities. That's why we've built our responsible gaming framework from the ground up, not as an afterthought.
Online gaming is meant to be a form of entertainment — like watching a PBA game or going to the movies on a Friday night in Makati. It should add a little excitement to your day, not take over your life. qqjili is designed to keep it that way. We provide every player with a full suite of self-management tools, and we actively monitor gameplay patterns to identify players who may need support before problems escalate.
We operate in full compliance with PAGCOR (Philippine Amusement and Gaming Corporation) regulations, which include strict responsible gaming standards for all licensed online gaming operators in the Philippines. Our policies are regularly reviewed and updated to align with PAGCOR's evolving responsible gaming framework and the best practices of the international gaming industry.
qqjili's responsible gaming program covers all products on the platform — slots, bingo, keno, lottery, live casino, and all other games available to Filipino players.
Philippine law and PAGCOR regulations require that all online casino players be at least 21 years of age. qqjili enforces this requirement without exception. We do not allow anyone under 21 to register, play, deposit, or withdraw on our platform — period.
Every new qqjili account must complete a Know Your Customer (KYC) verification process before any real-money gameplay is permitted. Accepted government-issued IDs include:
If qqjili discovers or has reasonable grounds to believe that a registered account belongs to a person under 21 years of age, the account will be immediately suspended. All real-money balances will be returned to the depositing payment method (GCash, PayMaya, BPI, BDO, Metrobank, etc.), and the account will be permanently closed. Any winnings generated during the period of underage play will be forfeited.
Parents and Guardians: If you share a device with minors, please ensure your qqjili account is protected with a strong password and that you log out after every session. Never share your login credentials with anyone, especially children or teenagers. If you suspect a minor has accessed your account, contact our support team immediately.
qqjili puts you in the driver's seat. All of the following tools are available directly from your account settings — no need to contact support to activate them. Changes that reduce limits take effect immediately; increases require a mandatory waiting period to prevent impulsive decisions.
Set a maximum amount you can deposit per day, per week, or per month. Once your limit is reached, no further deposits will be accepted until the period resets. Lowering your limit takes effect immediately. Raising it requires a 7-day cooling-off period.
Cap the maximum amount you can lose within a set time period. When your loss limit is reached, you will be automatically logged out and prevented from placing further bets until the period resets. This is one of the most effective tools for preventing chasing losses.
Decide in advance how long you want to play in a single session. qqjili will display a countdown timer and notify you when your session limit is approaching. You can choose to receive a warning, be automatically logged out, or both.
Need a short break? A cooling-off period temporarily suspends your account for a period of your choosing — from 24 hours up to 6 weeks. During this time, you cannot log in, deposit, or play. The period cannot be shortened once activated.
For players who feel they need a longer break, qqjili offers self-exclusion periods of 6 months, 1 year, 3 years, or permanent exclusion. Self-excluded players cannot create new accounts during the exclusion period. To request self-exclusion, contact our support team via live chat.
Enable pop-up notifications at regular intervals (every 30, 60, or 90 minutes) that display your current session duration, total bets placed, and net win or loss. A quick reality check helps you make informed decisions about whether to continue playing.
Problem gambling can affect anyone, regardless of age, income, or background. It often develops gradually, and many people don't realize there's an issue until it has already caused significant harm. qqjili encourages all players to regularly check in with themselves and be honest about their gaming habits.
If you recognize any of these signs in yourself or someone you know, please reach out for help. You are not alone, and support is available.
Answer these questions honestly. If you answer "Yes" to two or more, consider using qqjili's self-management tools or reaching out to our support team.
This self-assessment is not a clinical diagnostic tool. If you are concerned about your gaming habits, please contact our support team or seek professional help.
If you or someone you know is struggling with problem gambling, reaching out is the most important first step. There is no shame in asking for help — it takes real courage to recognize a problem and take action. qqjili's support team is trained to handle these conversations with sensitivity and without judgment.
PAGCOR, the Philippine Amusement and Gaming Corporation, oversees responsible gaming standards for all licensed gaming operators in the Philippines. PAGCOR's responsible gaming program provides resources, counseling referrals, and a national self-exclusion registry for Filipino players who need support. We encourage players to make use of these government-backed resources alongside qqjili's own tools.
For players in the Philippines who need professional support, counseling services are available through licensed mental health professionals and social workers across major cities including Manila, Cebu, Davao, Quezon City, and Makati. The Department of Health (DOH) and the National Center for Mental Health (NCMH) also provide mental health support services that can assist individuals dealing with compulsive gambling behaviors.
Need immediate help? The National Center for Mental Health (NCMH) Crisis Hotline is available 24/7. You can also reach out to your local barangay health center for referrals to counseling services in your area. Remember: help is closer than you think.
Most qqjili players enjoy our games as a fun pastime without any issues. Keeping it that way is easy when you follow a few simple habits. Here's what our responsible gaming team recommends:
qqjili is here to make sure your gaming experience stays fun, fair, and within your control. Log in today and explore our full range of responsible gaming tools in your account settings.
Must be 21 years or older. Please gamble responsibly. If gaming stops being fun, stop playing.